Client Services

The Client Services Department at TriSurant is comprised of experienced staff in: Plan Benefit Administration, Pharmacy Benefit Administration, and Subrogation Coordination. The Plan Benefit Administration handles all aspects of eligibility including HIPAA and COBRA administration and works closely with the client’s Benefit Office. They are also responsible for the administration and payment of FSA/HRA claims. Pharmacy Benefit Administration is responsible for the implementation of all pharmacy programs and assists the members and client’s Benefit Office with specific issues.

Subrogation Coordination reviews all third party injuries and works closely with an outside law firm during the recovery process for all subrogation cases. This daily collection process assures maximum reimbursement to the plan. Comprehensive reporting is provided quarterly.