Customer Services

The Customer Service Department at TriSurant is comprised of experienced Customer Service Representatives who are eager to assist our clients.

The TriSurant Customer Service staff is dedicated to providing first call resolution. For complex problems, our goal is to respond by the close of business the same day, or for problems requiring extensive research, within 48 hours. In addition to our Customer Service Department, TriSurant has a facsimile system that is integrated with our telephone system available on a 24/7 basis to provide verification of eligibility, claim status and plan benefits. Also available is the TriSurant secure website that provides claims payment, eligibility and plan benefit information for individuals as well as providers on a 24/7 basis. TriSurant has designated representatives who are fluent in Spanish. TriSurant also has access to a language line giving us the ability to assist members in more than 140 different languages and dialects.